DepoDirect Terms & Conditions

Effective Date: July 1, 2025

This Terms & Conditions agreement (the “Agreement”) governs your use of DepoDirect’s platform, products, and services. Please read it carefully.

1. Acceptance of Terms

By accessing or using any part of the DepoDirect platform, including our website, software applications, AI tools, and services (“Services”), you agree to be bound by this Agreement, whether you are a paying subscriber or a user accessing limited features.

If you do not agree to these terms, do not access or use our Services.

2. Account Registration & Verification

To use the Services, you must register and maintain an active account. You agree to:

Provide accurate and current information,
Keep your login credentials confidential,
Promptly update billing and contact information.

DepoDirect may suspend or terminate your account for failure to comply with these terms.

3. Subscription Options

DepoDirect offers tiered subscription plans with corresponding benefits and pricing.

4. Payment Information Requirement

To enhance platform security and streamline service delivery, all users must add a valid payment method (credit card or ACH) before scheduling.

5. Payment Terms

DepoDirect charges for subscriptions and service fees. Subscription fees will be charged automatically on a recurring monthly or annual basis, based on your selected plan, using the preferred payment method on file.
Service fees—including but not limited to hourly deposition charges, interpreter services, trial service support, and other ad hoc offerings—will be charged upon completion of each applicable service.
Accepted payment methods include Credit Card and ACH. DepoDirect does not accept physical checks. All payments are securely processed through third-party payment providers.
By using our Services, you authorize DepoDirect to charge your selected payment method for all applicable fees, including subscriptions, service fees, and any late cancellation charges. Invoices must be paid by the due date indicated. Late payments may be subject to collection fees and interest charges in accordance with Section 16 of the legacy agreement.
Failure to maintain a valid payment method or to complete payment may result in account suspension or cancellation of scheduled depositions.

6. Plan Changes, Cancellations & Renewals

Subscription plans auto-renew monthly or annually based on user selection.
You may change plans or cancel any time through your account settings.
Cancellations are effective at the end of the current billing period; no refunds are provided for unused time.

DepoDirect reserves the right to revise plan features and pricing. Notice of such changes will be communicated via email or in-app messaging.

7. Booking, Cancellation & Late Fees

Depositions must be canceled by 5:00 PM (local time) the business day prior to avoid charges.
Users on the Basic plan incur a late cancellation fee for late cancellations after 5pm local time the business day before the deposition.
Other subscription tiers offer modified or waived late cancellation fees.
Multi-witness bookings require separate notice and fees.

8. Content Ownership & Usage

Any data, files, exhibits, or input you upload remain your property. You grant DepoDirect a license to use this material for service delivery, internal training of AI tools, and quality assurance, consistent with our Privacy Policy.

9. Compliance & Acceptable Use

You agree not to:

Use the platform for illegal or unauthorized purposes,
Circumvent access controls or disrupt service functionality,
Record or redistribute DepoDirect platform sessions without written consent.

Violations may result in account suspension or legal action.

10. Disclaimers & Limitation of Liability

The Services are provided “as is.” We make no warranties, express or implied, regarding accuracy, availability, or fitness for a particular purpose.

DepoDirect is not liable for indirect damages or service interruptions.

11. Dispute Resolution & Arbitration

All disputes will be resolved via binding arbitration in Los Angeles, California in accordance with Section 14 of the legacy agreement. You waive rights to class actions and jury trials.

12. Changes to This Agreement

We may modify this Agreement at any time. Continued use of the Services constitutes acceptance of the updated terms. Significant changes will be communicated via email or in-app notices.

13. Use of Customer Data for AI Model Improvement

DepoDirect uses artificial intelligence and machine learning technologies, including those provided by Google Cloud Platform (GCP), to enhance the quality, accuracy, and functionality of its services, including but not limited to transcript generation, summarization, exhibit handling, and search capabilities.

a. AI-Powered Features

By using DepoDirect’s Services, you understand and agree that certain features are powered by generative AI models, which may analyze your content (such as transcripts, video, audio, annotations, or notes) to:

Generate real-time summaries and highlights,
Enhance transcription accuracy,
Power semantic search and contextual recall,
Support quality assurance and content flagging.

These features rely in part on models provided through GCP's Vertex AI and Gemini models suite.

b. Use of Content for Model Training & Improvement

DepoDirect may use your content and data — including deposition recordings, transcripts, annotations, and related metadata — to improve our AI-based features and underlying models.

DepoDirect ensures the following protections:

All customer content is processed in accordance with Google’s data privacy and security standards, including the Gemini for Google Cloud data handling practices,
Data used for training or fine-tuning is anonymized, aggregated, and stripped of directly identifying information,
No data is used to train third-party, non-DepoDirect AI models.

DepoDirect does not allow external AI tools (such as consumer-facing Gemini, Bard, or ChatGPT) to access or store your content unless explicitly authorized by you.

c. Opt-Out

If your organization requires an AI training opt-out for compliance or regulatory reasons, please contact us at notify@depodirect.com. We offer enterprise controls to restrict your content from being used in any AI model refinement pipelines beyond runtime processing.

14. Contact & Notices

For questions or to provide formal notice, email: notify@depodirect.com

17. Delivery of Transcripts

DepoDirect will operate by code if no stipulation is entered into by parties by the end of the event. If stipulation is agreed to, DepoDirect will abide by the stipulation set forth by parties. Delivery of final transcripts will be handled electronically unless otherwise requested. If a physical, sealed transcript is ordered, the cost will be borne by the billing attorney. “Read & Sign” copies are available and will be sent electronically with errata sheet and signature page included for electronic signature.